Terms & Conditions

In case of an emergency here in Australia, please dial 000 for immediate assistance. If you have a medical emergency please stop now and contact your local emergency services.

Dr Sicknote is not to be used in cases where there is a medical emergency.

If you are overseas, we recommend you
contact the Australian Government's 24-hour Consular Emergency Centre on +61 2 6261 3305.

Use of the Site

Dr Sicknote (“Dr Sicknote”, “we”, “us”, or “our”) operates the website located at www.Dr Sicknote.com.au and other related websites and mobile applications with links to these Terms of Use (collectively, the “Site”).

We offer online telehealth services (the “Services”) enabling our members (“Members”) to report their health history and engage healthcare professionals (“Treating Providers”) to obtain medical certificates and other healthcare services where required and appropriate (“Services”).

The content on or accessible through Dr Sicknote is for informational purposes only and does not constitute medical advice.

These Terms of Use ("Terms") apply to your use of this website ("Website") operated and also applies to any information provided by us on this Website, and any messages sent to or from us electronically either via this site or other related websites and mobile applications ("Online Services").

By using this Website, you agree to the Terms. We may vary these Terms at any time without notice and, if we do, we will provide the updated version on this Website.

If you do not agree to any of the Terms, you must leave this Website and not use our Online Services.

Dr Sicknote requires that its agreements be made with persons who are qualified to contract. As a patient you must be over the age of eighteen (18) years. In the case of a patient being under the age of eighteen (18) years, a parent or guardian must accept this agreement and must be present at all consultations. We do not provide consultations to children under the age of 12 years of age.

Not Health Advice

Information contained on this Website is of a general nature only, and does not constitute medical advice. None of the Site content (other than information you receive from Treating Providers) should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.

Lawful Use

You may only use the Online Services for lawful purposes, and must ensure that your use of the Online Services does not breach any laws that apply to you.

Disclaimer of Liability

This Website is provided to you 'as is'. We will endeavor to ensure that content provided on this Website is accurate, complete and kept up-to-date and does not contain errors and omissions, however we do not warrant that this will be the case or that your access to the information will always be uninterrupted, timely or secure. We are not liable for the accuracy and suitability of information, content, services, materials and products included on this Website and on third party websites.

We do not attempt or purport to exclude any liability arising under statute if, and to the extent, that liability cannot be lawfully excluded. However, we exclude to the extent lawfully permitted all liability for any loss or damage of whatever kind (including consequential or incidental damage) and however arising (including due to negligence) that may be suffered, directly or indirectly, in connection with use of this Website or any associated online services. In particular, we exclude all liability for any loss or damage that may result from use of, or reliance upon, any information or material obtained from this Website.

We exclude all implied conditions and warranties except any implied condition or warranty the exclusion of which would cause this clause to be void ("Non-excludable Condition"). Our liability to you for breach of any Non-excludable Condition is limited, at our option, to supplying the relevant services again or paying the cost of re-supplying those services, or alternatively refunding monies paid for the use of the service, except where the services are of a kind ordinarily acquired for personal, domestic or household use or consumption.

Third Party Information and Links to Third Party Websites

We do not take any responsibility for the accuracy or legal compliance of any content supplied to us by any third party, or contained on any third party website linked to the Online Services. Our provision of a link or reference to any third party website (or publication of advertisements on the Online Services) does not constitute any form of endorsement, recommendation or approval from us, nor endorsement, recommendation or approval of the practices of the organisations that operate such websites or provide such advertisements, unless stated otherwise. Any such links are provided for convenience only and may not remain current.

Security

We do not guarantee that files or programs executed and/or downloaded from this Website or provided via the Online Services are free from viruses and other unauthorised or malicious code or corruption that could damage or interfere with data, hardware or software. We are not liable for any such damage or interference you may suffer in connection with use of the Online Services. You assume the risk and liability that may arise from using the Online Services and third party websites. You should establish your own protection against viruses and other causes of damage.

We cannot ensure the security of any information you send to us via the Internet during its transmission. Accordingly, any information you transmit in this manner will be sent at your own risk. We recommend that you do not provide us with confidential information via the Online Services unless you accept the risk that the information may be lost, corrupted, or disclosed to third parties during its transmission.

Intellectual Property and Copyright

We own or licence all copyright and other intellectual property rights in all materials used in the Online Services and all rights are reserved.

You may only use, print or copy parts of this Website or information provided to you via the Online Services for personal (non-commercial) use. Any other use of the content contained within this Website or information provided to you via the Online Services (including providing such information to any third party) is prohibited without our prior written permission. None of such content or any part of it may be reproduced in any other media or in any form on the internet except in accordance with the Copyright Act 1968 (Cth). media or in any form on the internet except in accordance with the Copyright Act 1968 (Cth).

Any word or logo which appears in the Online Services in association with the ™ or ® symbol is a trade mark, and must not be used by you other than in accordance with the Trade Marks Act 1995 (Cth).

Healthcare Services

Dr Sicknote makes no warranties, whether expressed or implied, as to the content of any medical consultation conducted through our service. You and your doctor are solely responsible for all information and/or communication sent during a consultation or other communication. Your doctor will keep a record of their consultation with you.

Dr Sicknote does not guarantee that an eConsultation is the appropriate course of treatment for your particular health care problem. You agree to contact your own doctor immediately should your condition change or your symptoms worsen. If you require urgent care, you should contact your local emergency services immediately.

The service offered is done so on an "as is" basis and used by the patient solely at his or her own risk. Dr Sicknote may, among other things withdraw, suspend or discontinue any functionality or feature of its services.

All of the Treating Providers who deliver Services through Dr Sicknote are independent professionals solely responsible for the services each provides to you.

Dr Sicknote does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by Treating Providers, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license.

Neither Dr Sicknote nor any third parties who promote the Services or provide you with a link to the Service shall be liable for any professional advice you obtain from a Treating Provider via the Services.

Registration

When you register to obtain a product or service on this site, you accept the terms. Your use of any such product or service offered on the site is governed by these terms. Except as provided in the terms, Dr Sicknote does not warrant that any product descriptions or content contained within the site is accurate, current, reliable, complete, or error-free.

As part of your registration you are required to provide us with certain personally identifiable information. It is your responsibility to update this information so our records are current, complete and accurate.

Dr Sicknote reserves the right to cancel your registration without notice and at it's sole discretion.

Modification of Medical Certificates or Any other Document issued to you by a Practice or Doctor serving you as part of this Service is Strictly Prohibited

By using this service you agree not to amend, modify, copy, transfer or share any and all documents issued to you as part of this Service with the intention of altering the documents issued to you for your use or by other persons. This includes Medical Certificates, Health Certificates or Statements, Carer or Attendance Certificates, Medical or specialist referrals or any other documents covering the routine medical procedures offered as part of this Service. Any attempt to modify a document will be construed as an intention to commit a fraud and will render the document null and void. In such circumstances, we reserve the right to commence legal action against you. Such actions will also constitute grounds for immediate cancellation of registration and ongoing service and site usage.

Documents issued to you by the practicing doctor or practice from this Service can only be copied or reproduced as to satisfy the person or organisation requesting its contents or the verification of its contents or in fulfilling the request of its intended use.

Network & Data Security

Dr Sicknote stores data online and as part of the terms you agree to your information being stored online in a secure location and accessed in this way. To facilitate your effective treatment we will supply your treating doctor with the information we have on record about you and provided to us by you.

Booking Fee Refund Policy

Dr Sicknote charges patients a fee for its services. This fee is charged at the time of eConsultation and will be refunded if the doctor is unable to issue a medical certificate for any reason.

Medical Certificates will also not be issued if the doctor believes there is a deliberate intent by the patient to commit a fraud in seeking the Medical Certificate. However, the doctor will issue a statement to the patient setting out relevant recommendations for either improving health or a request that the patient seek further medical treatment. This may include seeking a second opinion via a face-to-face appointment with a local doctor.

In some circumstances for example, a physical examination, blood tests, or diagnostic imaging may be required. These elements cannot be delivered via an e-health appointment. If the doctor determines that any or all of these are required, and in the patient’s best interest, the doctor will direct you to make an appointment for an in practice consultation with your local general practitioner.

As part of this service, doctors will not issue medical prescriptions to patients. If you require medical scripts, we recommend that patients visit their local GP. Where a patient is currently being treated by a local GP with prescription medicines, we would recommend that a patient see their local GP or treating doctor for the issue of further prescription based medications.

Intellectual Property Information

The site and the content within the site are the property of Dr Sicknote or its suppliers and are protected by laws relating to intellectual property, including copyright laws, and international treaty provisions. The compilation, organization and display of the content as well as all software and inventions used on and in connection with the site are the exclusive property of Dr Sicknote. Dr Sicknote reserves all rights in the site and its content not specifically granted in any agreements with Dr Sicknote or in the terms.

Informed Consent

E-health is the delivery of health care services using electronic processes and communication, where the patient and the health care professional are not in the same physical location.

During your eConsultation with a Treating Provider, details of your medical or health history and personal health information may be supplied by you through the use of text, video or audio technology.

Depending on your medical or health history and/or specific complaint, you may be asked to provide information through biometric devices such as digital thermometers or blood pressure cuffs. You may also be asked for proof of identity with a driver’s license or other legal document. We reserve the right to deny Service provision where the doctor believes proof of identity has not been satisfactorily established.

The E-health Services you receive from Treating Providers are not intended to replace a primary care physician relationship or be your permanent or primary care medical relationship. You should seek emergency help or follow-up care when recommended by a Treating Provider or when otherwise needed, and continue to consult with your primary care physician and other healthcare professionals as recommended.

Although the electronic systems we use will incorporate network and software security protocols to protect the privacy and security of health information, in rare instances, security protocols could fail, causing a breach of privacy of personal health.

By accepting these Terms of Use, you acknowledge that you understand and agree with the following:

  • You understand that you may expect some anticipated benefits from the use of E-health in your care, but that no results can be guaranteed or assured.
  • You understand that the laws that protect the privacy and security of health information apply to telehealth, and have received and read Dr Sicknote’s Notice of Privacy Practices, which describes these protections in more detail.
  • You understand that Dr Sicknote is not covered under Medicare Australia at this time and there is no bulk billing option offered as part of this service at this time.
  • Your Treating Provider may determine that the Services are not appropriate for some or all of your treatment needs, and accordingly may elect not to provide E-health services to you through the Site or issue a medical certificate to you based on their sole discretion of your stated health condition. These decisions are in your Treating Provider’s sole discretion.
Release and Indemnity

In consideration of Dr Sicknote (which expression shall be taken to include Dr Sicknote’s servants, agents, officers and directors, successors or assignees) agreeing to permit me use of the site and it’s ancillary services:

I release Dr Sicknote from all claims which I have, now or later against Dr Sicknote whether for: personal injury (including death and disability) or otherwise, and whether occasioned by:

  • negligence,
  • breach of contract,
  • breach of statutory duty or
  • otherwise,

suffered as a result of or in connection with my using the site and ancillary services.

I indemnify and will at all times in the future indemnify Dr Sicknote against all proceedings, actions, claims or demands made by any person for: personal injury (including death and disability) or otherwise, and whether occasioned by:

suffered as a result of or in connection with my using the site and ancillary services.

Privacy

Dr Sicknote devotes considerable effort toward ensuring that your personal information is secure. Information regarding our use of health and other personal information is provided in our Site Privacy Policy and health information usage under Notice of Privacy Practices.

As part of providing you the Services, we may need to provide you with certain communications, such as appointment reminders, service announcements, relevant marketing messages, new complimentary service announcements and administrative messages. These communications are considered part of the Services and your Account. Secure electronic messaging is always preferred to insecure email, but under certain circumstances, insecure email communication containing personal health information may take place between you and Dr Sicknote.

Dr Sicknote cannot ensure the security or confidentiality of messages sent by email.

Marketing, Sales & Customer Service

By registering with the site for the service you agree to receive ongoing marketing communications, sales materials and communications, customer service and support contact relating to the site and its services; including but not limited to new and complimentary services. Should you wish not to receive these materials please send an email to info@Drsicknote.com.au to unsubscribe and opt out from receiving such information.

User Accounts

When you register on the Site, you are required to create an account (“Account”) by entering your name, email address, password, and certain other information collected by Dr Sicknote (collectively “Account Information”).

To create an Account, you must be of legal age to form a binding contract. If you are not of legal age to form a binding contract, you may not register to use our Services. You agree that the Account Information that you provide to us at all times, including during registration and in any information you upload to the Site will be true, accurate, current, and complete. You may not transfer or share your Account password with anyone, or create more than one Account (with the exception of subaccounts established for children of whom you are the parent or legal guardian). You are responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. Dr Sicknote reserves the right to take any and all action, as it deems necessary or reasonable, regarding the security of the Site and your Account Information. In no event and under no circumstances shall Dr Sicknote be held liable to you for any liabilities or damages resulting from or arising out of your use of the Site, your use of the Account Information or your release of the Account Information to a third party. You may not use anyone else’s account at any time. We also reserve the right to request proof of identity at the commencement of each appointment. If we are not satisfied by this proof we may deny offering services to you through the Site.

Use of the Services by Children

The Services are available for use by children, but the Member for all patients between the ages of 12 and 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use. In the case of a patient being under the age of eighteen (18) years, a parent or guardian must accept this agreement and must be present at all consultations. We do not provide consultations to children under the age of 12 years of age.

Access Rights

We hereby grant to you a limited, non-exclusive, nontransferable right to access the Site and use the Services solely for your personal non-commercial use and only as permitted under these Terms of Use and any separate agreements you may have entered into with us (“Access Rights”). We reserve the right, in our sole discretion, to deny or suspend use of the Site or Services to anyone for any reason. You agree that you will not, and will not attempt to: (a) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; (b) use the Site or Services to violate any local, state, national or international law; (c) reverse engineer, disassemble, decompile, or translate any software or other components of the Site or Services; (d) distribute viruses or other harmful computer code through the Site or (e) otherwise use the Services or Site in any manner that exceeds the scope of use granted above. In addition, you agree to refrain from abusive language when communicating with Treating Providers through the Site and to refrain from contacting Treating Providers for telehealth services outside of the Site or following completion of your agreed appointment. Dr Sicknote is not responsible for any interactions with Treating Providers that are not conducted through the Site. We strongly recommend that you do not use the Services on public computers. We also recommend that you do not store your Account password through your web browser or other software.

Fees & Purchase Terms

You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. By providing Dr Sicknote with your credit card number or PayPal account and associated payment information, you agree that Dr Sicknote is authorized to immediately invoice your account for all fees and charges due and payable to Dr Sicknote hereunder and that no additional notice or consent is required. Dr Sicknote reserves the right to modify or implement a new pricing structure at any time prior to billing you for your initial payment or for future payments due pursuant to these Terms of Use.

Ownership

The Site and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Dr Sicknote, its licensors or other providers of such material and are protected by Australian and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site except as generally and ordinarily permitted through the Site according to these Terms of Use. You must not access or use for any commercial purposes any part of the Site or any services or materials available through the Site.

Trademarks

Certain of the names, logos, and other materials displayed on the Site or in the Services may constitute trademarks, trade names, service marks or logos (“Marks“) of Dr Sicknote or other entities. You are not authorized to use any such Marks without the express written permission of Dr Sicknote. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities.

Termination

You may deactivate your Account and end your registration at any time, for any reason by sending an email to info@DrSicknote.com. Dr Sicknote may suspend or terminate your use of the Site, your Account and/or registration for any reason at any time. Subject to applicable law, Dr Sicknote reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Site pursuant to its internal record retention and/or content destruction policies. After such termination, Dr Sicknote will have no further obligation to provide the Services, except to the extent we are obligated to provide you access to your health records or Treating Providers are required to provide you with continuing care under their applicable legal, ethical and professional obligations to you.

Right to modify

We may at our sole discretion change, add, or delete portions of these Terms of Use at any time on a going-forward basis. Continued use of the Site and/or Services following notice of any such changes will indicate your acknowledgement of such changes and agreement to be bound by the revised Terms of Use, inclusive of such changes.

Disclaimer

YOU EXPRESSLY AGREE THAT USE OF THE SITE OR SERVICES IS AT YOUR SOLE RISK. BOTH THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

Dr Sicknote AND ITS SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. YOU ARE SOLELY RESPONSIBLE FOR THE APPROPRIATENESS OF THE SITE, ITS CONTENT, AND THE PRODUCTS AND SERVICES OFFERED BY Dr Sicknote ON THE SITE FOR YOUR INTENDED APPLICATION AND USE. Dr Sicknote DOES NOT WARRANT THAT THE SITE, ITS CONTENT, OR THE PRODUCTS AND SERVICES IT OFFERS ON THE SITE MEET YOUR REQUIREMENTS. SUBJECT TO THE TERMS OF ANY AGREEMENT BETWEEN YOU AND Dr Sicknote, ITS SUPPLIERS AND LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, EVEN IF Dr Sicknote, ITS SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

You acknowledge and agree that Dr Sicknote does not provide medical advice, diagnosis, or treatment, and is strictly a technology platform and infrastructure for connecting patients with independent third party Treating Providers, including physicians and other Treating Providers in the Dr Sicknote network. You acknowledge and agree that the Treating Providers using the Site are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all medical services, advice, instructions, treatment decisions, and other professional health care services performed, and that all professional health care services will be provided and performed exclusively by or under the supervision of Treating Providers, in their sole discretion, as they deem appropriate.

LIMITATION OF LIABILITY

YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL Dr Sicknote OR ITS OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE.

To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

Indemnification

You agree to indemnify, defend and hold harmless Dr Sicknote, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal and accounting fees (“Claims”), resulting from, or alleged to result from, your violation of these terms and conditions. In addition, you agree to indemnify, defend and hold harmless your Treating Provider(s) from and against any third party Claims resulting from your lack of adherence with the advice or recommendation(s) of such Treating Provider.

Geographical Restrictions

Dr Sicknote makes no representation that all products, services and/or material described on the Site, or the Services available through the Site, are appropriate or available for use in locations outside Australia or all states and territories within Australia.

Miscellaneous

These Terms are governed by the laws of Victoria, Australia.

We may terminate or restrict your access to any of our Online Services at any time without notice. We may modify, suspend or cancel any of the Online Services at any time.

If any of these Terms are held to be invalid, unenforceable or illegal for any reason, the remaining Terms will continue to apply.

Entire Agreement

This Terms of Use, together with any Dr Sicknote rules, privacy or policies referred to herein, represents the complete agreement between you and Dr Sicknote concerning the subject matter hereof, and it replaces all prior oral or written communications concerning such subject matter. Dr Sicknote may modify this Terms of Use as set forth above.

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