Frequently Asked Questions

What is Dr Sicknote?

Dr Sicknote offers an online service providing medical certificates for minor ailments. We also provide repeat referrals for medical specialists (if you have seen the specialist before), and new referrals for certain ailments.

Our services are 100% confidential and provided online through our patient portal web platform and Skype.

What services does Dr Sicknote provide?

Dr Sicknote offers a medical certificate based on an e-Consultation.

Dr Sicknote’s primary focus is always patient health and wellbeing. If you would like to discuss your condition with one of our GPs online, we can provide access to a doctor in an affordable and accessible way.

Email info@drsicknote.com.au and we will be in touch to arrange contact.

Who performs the GP consultations at Dr Sicknote?

Online consultations at Dr Sicknote are performed by a team of registered Australian GPs who also work in regular surgeries. These doctors are carefully and rigorously selected.

Why should I use Dr Sicknote?

  • Faster – No travel time or waiting in medical waiting rooms
  • Easier – You can access a medical certificate without having to leave your home
  • Genuine – certified and practising Australian GPs issue the medical certificates

What types of medical conditions are appropriate for consultation with Dr Sicknote?

If your current ailment is not listed below and you would like to consult with one of our doctors, please send an email to info@drsicknote.com and our doctors can review your information to determine if the service is appropriate in your case.

If the doctor believes your symptoms are serious, they may recommend that you visit an emergency room or arrange a face-to-face consultation with a GP.

Dr Sicknote can issue a medical certificate for minor ailments such as:

  • Body Aches
  • Chills
  • Cold & Flu
  • Congestion
  • Cough
  • Diarrhoea
  • Ear Infection
  • Earache
  • Fever
  • Food Poisoning
  • Gastroenteritis
  • Laryngitis
  • Migraines
  • Musculoskeletal Pain
  • Nasal Congestion
  • Nausea
  • Pain
  • Period Pain
  • Pink Eye
  • Respiratory Infection
  • Runny Nose
  • Sore Throat
  • Sprains & Strains
  • Strained Muscles
  • Viral illness
  • Vomiting
How much will it cost to obtain a medical certificate through Dr Sicknote?

The cost to start your e-Consultation is $19.99 payable up front. There is no Medicare rebate option for this service at this time.

Dr Sicknote offers a double guarantee and will refund your payment in full within 5 business days :

1. If we are unable to issue you a medical certificate for ANY reason OR

2. If your medical certificate is not despatched via email by midnight following your e-consultation

How do I get a login and password?

You will be able to set up a user login and password during your application to register with Dr Sicknote.

Who has access to my login details?

No one else has your login details. You should keep them secret so that no one else can access your information.

How will Dr Sicknote maintain my privacy?

Dr Sicknote complies with all relevant state, national and international laws and regulations related to patient privacy. Unless required by law, your specific name and medical information will NOT be shared with anyone, without your written consent.

How does Dr Sicknote’s e-Consultation process work?

  • Register online and create an account
  • Complete an online form through a series of health questions and pick a time slot for an online consultation, providing your Skype contact details
  • Process payment online
  • Dr Sicknote allocates a GP who then reviews your form, speaks with you during your preferred timeslot and then decides whether it is appropriate to issue a medical certificate
  • Dr Sicknote uploads the medical certificate to your patient portal on the website along with payment receipt by midnight.

If a Dr Sicknote GP determines that you are not eligible for a medical certificate, a full refund of payment will be issued within 5 business days.

How is the payment processed and where are my credit card details stored?

Dr Sicknote uses PayPal to store and process credit card details. However you do NOT actually need a PayPal account to pay through the PayPal facility- it is possible to simply submit your card details on the PayPal page without opening a PayPal account. Once payment is processed we will send a copy of the invoice to your nominated email account for your records. All patient credit card details are handled by Paypal for storage and processing. No personal payment records are retained or stored by Dr Sicknote.

Is there a Medicare bulk billing option for this service?

There is no Medicare bulk billing option for this service at this time. However, we believe the service offers a very convenient and economical way to obtain a medical certificate from a registered GP, without the need to leave the comfort of home.

We look forward to helping you.

As an Employer, how can I confirm the validity of the medical certificate issued to my employee?

Each certificate has a reference number which you can check with us, to ensure authenticity.

Simply email check@drsicknote.com.au quoting the reference number and initials of the person in whose name the certificate was issued.

Any other questions ?

If your question is not answered here, please email and we will respond to you.

Double Guarantee

1. If we are unable to issue you a medical certificate, carer's certificate or repeat referral

2. If your document is not despatched via email the same day as your Video Consultation* we will give you your money back - guaranteed!

  • All our GPs are fully qualified Australian GPs who also work in traditional General Practice.
  • Our GPs have completed over 50,000 Consultations.
  • Over 2000 medical certificates issued.

Start your eConsultation now for $19.99

6:29 AM Current Time in New South Wales, Australia

You can have your medical certificate today without leaving your home.

This service is not to be used in a medical emergency. In case of an emergency in Australia please dial 000 for immediate assistance.

If you have a medical emergency please stop now and contact your local emergency services. Dr Sicknote is not to be used in cases where there is a medical emergency.

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